In the past few months, a large number of our AM classes have been filling up completely online, yet ending up well short of capacity in real life.
A big part of the problem is our wait list system: someone cancels late at night or early in the morning, and the member upgraded to fill the slot doesn’t find out about it until it’s too late to make the class.
To counter that, we’re trying a one-week experiment: eliminating the wait lists completely on classes before 8am. That way, when someone cancels, a member who can actually attend will be able to grab the slot.
This morning, for example, we ended up with nine spaces unfilled due to late notifications. We think removing the wait list will fix that. So, next week, we’ll be eliminating wait lists on all classes before 8am, as part of a one week trial. If that fixes things, we’ll consider expanding the policy; if not, we’ll try something else.